Tag conversations to keep everything organised and easy to track. Helpwise can also automatically tag queries based on the content of the conversation.
Declutter your mind and your customer support queries by tagging important queries like refunds, bugs, support issues and more. This will help you in finding relevant conversations quickly and easily.
Using a combination of automation rules and Helpwise's in-built content based auto-tagging feature, you can let Helpwise handle the workload of tagging conversations so that you can focus on servicing your customers.
For any customer-oriented business, it is important for them to understand what kind of queries they get and their volume. Helpwise's reporting feature allows you to get insights on tagged conversations which can be filtered using time periods and channels for better granularity.
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